Current Policy Review 04 August 2025
Basically, if it's your fault - no refund or replacement!
If it's our fault, please click on Contact Us at the bottom of the page.
Damaged in transit - your claim is with the carrier, not bunbeanie.au However, we will try to help if we can., click on Contact us at the bottom of the page..
DO NOT RETURN TO SENDER! bunbeanie.au have multiple suppliers. If you "return to sender" we will not know about it. Then no refund or replacement can be offered.
Instead, click on Contact us at the bottom of the page for return instructions.
Please check your order!
NO REFUND for buyer's remorse. Because these "printed" products do not exist until you have placed your order (“made to order / no returns or exchanges”), they cannot be returned. They have been produced especially for you! Therefore you cannot return them if you change your mind. However, if the product is faulty, then please click on Contact us at the bottom of the page and we will see what we can do for you.
Please check your order before paying!
Did you enter the correct colour, size, quantity and product?
Please check your address!
Have you entered the correct name and address details?
It is your responsibility to enter the correct shipping details.
Because your order is delivered by a different company, you cannot be refunded for shipping on returned products due to an incorrect address supplied by you.
Re-shipping returned orders.
Due to wrong address details supplied by you, returned orders will incur further shipping costs to re-ship your order to your correct address.
Damaged/faulty goods.
Please click on Contact Us at the bottom of the page.
Proof of purchase and Photographic/Video evidence of damage/fault is required.
NO REFUND ON Return SHIPPING COST - However, if it is our fault, we will cover the re-shipping cost or refund.
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Returns
Confirmation/ Order number is required before returning. Please click on Contact Us at the bottom of the page.
To complete your return, we require a receipt or proof of purchase.
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Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will not be refunded.
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Returns
Returns must be postmarked within 15 days of your purchase date.
Customers are responsible for all return shipping costs unless the fault is ours. Please click on Contact Us at the bottom of the page and we will try to help you.
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To be eligible for a return, your faulty or damaged in transit (un-opened) item must be:
Unused and in the same condition that you received it, in the original packaging with all tags.
Free from foreign smells (ie: tobacco, pet, perfumes)
Free from pet hair/dander, etc
Apparel: Folded nicely (not rolled or crumpled)
Breakable items must be packed and shipped back to us properly.
We cannot accept returns that break during transit due to incorrect packaging by you or have been deliberately broken. We can tell the difference!
Several types of goods are exempt from being returned. Non-returnable items include:
Gift cards
Downloadable software products
Some health and personal care items
Personalized merchandise
Intimates such as undergarments or bathing suits
Returns
Please click on Contact Us at the bottom of the page.
To complete your return, we require a receipt or proof of purchase.
*** Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will not be refunded. ***
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 45 days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please click on Contact Us at the bottom of the page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. When you make payment on SALE items, you acknowledge these items may have minor faults, for example colour/size, difference, trimming, etcetera and cannot be returned.
Exchanges (if applicable)
We only replace items if they are defective or damaged (on very rare occasions), when they leave the supplier (excluding sale items -see above). If you need to exchange it for the same item, Please click on Contact Us at the bottom of the page.
Late or missing orders.
Please click on Contact Us at the bottom of the page.
Remember, it could take longer for your order to arrive under certain circumstances. Never forget Covid-19!
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return, once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund for faulty goods to the gift giver and they will have to approve your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Unless it is our fault. Shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund, Unless it was our fault.
Depending on where you live, the time it takes for your replaced, printed product to reach you, may vary.
If you are "return shipping" an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Refunds or replacements will only be issued when the original item/s have been received by us.
If you return to sender, bunbeanie.au will not receive it, and bunbeanie.au will not be able to refund you.
Special Circumstances
Order Not Received
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. bunbeanie.au is not responsible for lost or stolen packages, or packages sent to wrong address supplied by you.
Undeliverable / Refused Packages
Packages that are 'Refused', undamaged and unopened' will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process.
These types of returned orders are eligible for a refund for the cost of goods only. Shipping costs (if applicable) will not be refunded.
Defective Items Received
If you feel the product you received is defective, please submit an email, within 7 days of delivery date. Please click on Contact Us at the bottom of the page. Subject “Item was received defective”. Please attach clear photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will contact you with follow up instructions to be determined on a case by case basis.
In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return. If the damage/defect was caused in transit by the carrier , then you should make a claim with your carrier, listed on your order status page. bunbeanie.au is not responsible for damage in transit.
Order Discrepancy
If you feel the product delivered is not the product you ordered (mistakes can happen on rare occasions), please submit an email, within 7 days of delivery date, Please click on Contact Us at the bottom of the page. with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.
Order Cancellations & Edits
Order Cancellation
Please be aware that if the warehouse has started processing an order for shipping, it cannot be cancelled. For certain select items, orders cannot be cancelled once they have been submitted due to quick order processing time.
In order to attempt an order cancellation before processing, you must send an email immediately after placing your order Please click on Contact Us at the bottom of the page., with the subject line “Cancel Order”.
We are only able to process requests for cancellation during office hours Monday-Thursday.
Order Edits
Once an order has been submitted, we are unable to edit that order.
If you need to change a ‘ship to’ address, please notify customer support immediately after placing the order Please click on Contact Us at the bottom of the page. Subject: Urgent Change Address.
If your order has already been processed by the warehouse, sorry, there is nothing we can do. The order will be shipped to the address submitted at the time of purchase.
It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. bunbeanie.au is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime. Please click on Contact Us at the bottom of the page.
bunbeanie.au reserves the right to change our return policy without notice.
E&OE
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